Frequently Asked Questions About Legal and Privacy
Your account becomes inactive immediately and you cannot log in. We keep payment records and dispute history for up to three years for audit and compliance. Personal data like name and email can be deleted on request where local law permits. Contact support to start the closure process.
When you first withdraw, we ask for a copy of your ID (driving licence or passport) and proof that you own the payment method — usually a recent transaction or screenshot. This happens once; future withdrawals skip this step unless you change your registered payment method or we detect suspicious activity.
Yes, inside your account settings under 'Payment Methods', you can add or remove DANA, OVO, GoPay or QRIS wallets, or update your bank account. Changes take effect immediately for deposits; withdrawals to the new method will require re-verification the first time.
We retain login records for 12 months so you can review your account access history in security settings. If you notice unusual logins, contact support immediately; we can flag and investigate them to protect your account from unauthorised access.
Payment processors see your transaction amount, phone number or wallet ID, and account reference. They do not see your full account history, game activity, or personal details beyond what's needed to process that specific deposit or withdrawal. Their privacy policies apply to data they collect.
If someone accesses your account without permission, contact support immediately via email or live chat. We'll secure your account, review transaction history, and work with you to recover unauthorised withdrawals where possible. Enable login alerts in settings to spot suspicious activity early.
No. We do not sell or rent your personal data for marketing. Cookies track your session and game preferences to personalise your lobby experience. You can manage cookie settings in your browser; blocking them may affect how the site works. Marketing emails can be disabled in account preferences.
