Your Most Asked Questions About These Terms
Yes. Once you create your account, you're responsible for all activity that happens with your login details. Never share your password via email or chat, and change it regularly. If you suspect unauthorized access, contact our support team immediately and we'll help secure your account.
Our terms don't allow duplicate accounts under the same person or identity. If we detect a second account, we may restrict both. If this happens by accident, contact support within 7 days and we can review it. Multiple accounts are used to try to exploit promotions, which violates these terms.
It depends on when you request the cancellation. If your withdrawal hasn't been processed yet (usually within minutes for DANA, OVO, GoPay and QRIS), we can cancel it. Once the bank confirms the transfer, the withdrawal is final and can't be reversed by us. Check your account status before contacting support.
These terms cover deposits and withdrawals, not refunds for game outcomes. Once you place a bet and the round completes, it's final. But if you deposited money by accident — for example, transferred twice — contact support with your transaction ID and we'll investigate within 24 hours.
Open a support ticket and request a full account statement. Include the date range you need. We'll send a detailed export of all deposits, withdrawals and bets within 5 business days. This is your record and doesn't include promotional terms or bonus conditions.
We can close an account if you violate these terms — for example, if we detect fraudulent activity, multiple accounts, or payment disputes. We'll notify you in writing and explain why. Where local law permits, you have the right to appeal within 14 days. We'll respond to your appeal within 7 business days.
These terms lay out a dispute process. Contact support in writing with your complaint, your account ID and the date of the issue. We investigate and respond within 10 business days. If you're still unsatisfied, you can escalate to our compliance team, who will review independently and issue a final decision.
